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Re-enter an application in enquiry status.
If an application is in enquiry status and the customer has not saved their application but needs to re-enter the application form to complete it, please follow the steps below.
- Click on the incomplete application in the inquiry stage from the application layer.
- Copy the SID number from the URL bar.
- Open the product type application form (e.g., personal loan or home loan) from the website or form builder.
- Add the copied SID to the end of the URL, starting with a forward slash.
- Send the full URL to the applicant.
